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The Registered Management Consultants (RMC) is an Enterprise Singapore-recognised certification programme for management consultants aligned to SS 680:2021 Specification for Management Consultants. The programme was developed by Certified Managements Consultants from the Institute of Management Consultants (Singapore) with the objectives of recognising skills, knowledge and competency in the field of management consultancy, and promoting high standards of professional and ethical conduct by RMCs of the management consulting profession. RMC is a mark of quality and professionalism developed by Certified Management Consultants for management consultants in Singapore
There are many good reasons to become a RMC (Registered Management Consultant):
PROFESSIONAL MARK OF DISTINCTION
Certified applicants may make use of the RMC certification mark to demonstrate their competence, professionalism and enhance their professional image in marketing their services to clients. Clients are assured of professionalism, objectivity, quality, ethical in the conduct of their work, adherence to professional standards and commitment to continuous professional improvement as it is constantly being monitored and reviewed by the IMCS.
PATHWAY TO INTERNATIONAL RECOGNITION
The RMC certification will enable progress on the pathway to be recognised internationally through the Institute’s “Certified Management Consultant” (CMC) certification scheme that is accredited by the International Council of Management Consulting Institutes (ICMCI) and has reciprocal recognition and is useful in USA, UK, and 46 other member countries worldwide.
ENHANCING MARKETING EFFORTS
Various potential clients can access to the Register of RMCs that is published in the IMCS website. This will allow potential clients to verify the certification status of RMCs, Potential Clients can also browse the certification requirements and code of conduct that a RMC has been subjected to. Potential Clients can also make use of the Register of RMCs to source for potential Management Consultants that thus create more business opportunities for RMCs.
IMCS Council and RMC-CB understand the importance of impartiality in carrying out the RMC certification activities, manage conflict of interest and ensure the objectivity of its certification activities. IMCS shall establish, document and implement the necessary procedures and processes to assure our interested parties that these requirements are maintained.
The Registered Management Consultants (RMC) is an Enterprise Singapore-recognised certification programme for management consultants aligned to SS 680:2021 Specification for Management Consultants. The programme was developed by Certified Managements Consultants from the Institute of Management Consultants (Singapore) with the objectives of recognising skills, knowledge and competency in the field of management consultancy, and promoting high standards of professional and ethical conduct by RMCs of the management consulting profession. RMC is a mark of quality and professionalism developed by Certified Management Consultants for management consultants in Singapore
Professional Mark of Distinction
Certified applicants may make use of the RMC certification mark to demonstrate their competence, professionalism and enhance their professional image in marketing their services to clients. Clients are assured of professionalism, objectivity, quality, ethical in the conduct of their work, adherence to professional standards and commitment to continuous professional improvement as it is constantly being monitored and reviewed by the IMCS.
Pathway to International Recognition
The RMC certification will enable progress on the pathway to be recognised internationally through the Institute’s “Certified Management Consultant” (CMC) certification scheme that is accredited by the International Council of Management Consulting Institutes (ICMCI) and has reciprocal recognition and is useful in the USA, UK, and 48 other member countries worldwide.
Enhancing Marketing Efforts
Various potential clients can access to the Register of RMCs that is published in the IMCS website. This will allow potential clients to verify the certification status of RMCs, Potential Clients can also browse the certification requirements and code of conduct that a RMC has been subjected to. Potential Clients can also make use of the Register of RMCs to source for potential Management Consultants that thus create more business opportunities for RMCs.
IMCS Council and RMC-CB understand the importance of impartiality in carrying out the RMC certification activities, manage conflict of interest and ensure the objectivity of its certification activities. IMCS shall establish, document and implement the necessary procedures and processes to assure our interested parties that these requirements are maintained.
ACADEMIC QUALIFICATIONS & INDUSTRY EXPERIENCE
Diploma or above with 5 years’ experience in the management capacity or 3 years’ experience in the management consulting industry.
CONSULTING HOURS
Accumulated a minimum of 1,000 management consulting hours in the immediate last 3 years include advisory work and activities such as data gathering, analysis and report writing that are part of the consulting process.
DOMAIN EXPERTISE REQUIREMENTS
Possess knowledge and experience
- Of the industry they are operating; and
- In at least one business functional areas
RMC APPLICATION FORM
Submit completed RMC application form.
CONSULTING PROJECTS UNDERTAKEN
Submit written summaries of 3 or more recent consulting projects.
CONSULTING PROJECTS UNDERTAKEN
Submit written summaries of 3 or more recent consulting projects.
CLIENT TESTIMONIALS
At least 3 positive written client testimonials from projects that preferably have covered a minimum of 1,000 hours of management consulting in the last 3 years.
DECLARATION BY PARTICIPANT
Accept and sign a declaration form.
MANAGEMENT CONSULTING COMPETENCY
Attend the RMC Management Consulting Fast-Track Course or RMC Management Consulting Course, and pass RMC Written Exam within 6 months from date of completion of course.
Or attend an equivalent course, subject to the approval of the RMC-CB.
RECOMMENDATIONS FOR CERTIFICATION
Recommended by the RMC Certification Panel and endorsed by the Registered Management Consultant Certification Board (RMC-CB).
Applicants with 8 years or more Consulting Experience
ACADEMIC QUALIFICATIONS & INDUSTRY EXPERIENCE
Diploma or above with 8 years’ or above experience in the management consulting industry.
CONSULTING HOURS
Accumulated a minimum of 1,000 management consulting hours in the immediate last 3 years include advisory work and activities such as data gathering, analysis and report writing that are part of the consulting process.
DOMAIN EXPERTISE REQUIREMENTS
Possess knowledge and experience
- Of the industry they are operating; and
- In at least one business functional areas
RMC APPLICATION FORM
Submit completed RMC application form.
CONSULTING PROJECTS UNDERTAKEN
Submit written summaries of 3 or more recent consulting projects.
CLIENT TESTIMONIALS
At least 3 positive written client testimonials from projects that preferably have covered a minimum of 1,000 hours of management consulting in the last 3 years.
DECLARATION BY PARTICIPANT
Accept and sign a declaration form.
MANAGEMENT CONSULTING COMPETENCY
Attend the 1-day RMC Management Consulting Fast-Track Course and pass the RMC Written Exam within 6 months from date of course completion, or do a self study and sit and pass the RMC Written Exam.
Or attend an equivalent examinable course, subject to the approval of the RMC-CB.
RECOMMENDATIONS FOR CERTIFICATION
Recommended by the RMC Certification Panel and endorsed by the Registered Management Consultant Certification Board (RMC-CB).
For Management Consultants with Equivalent Certification
| Type | Active or those with certification lapsed of 1 year or less | Those with certification lapsed of more than 1 year and less than 3 years |
|---|---|---|
| RMC Application Form | Submit completed RMC application form. | Submit completed RMC application form with details of 3 recent consulting projects undertaken. |
| Client Testimonials | At least 3 positive written client testimonials from projects in the last 3 years. | At least 3 positive written client testimonials from projects in the last 3 years. |
| Continuous Professional Development | 90 hours of Continuous Professional Development (CPD) for the last 3 years comprising of 65 hours of structured learning and 25 hours of unstructured learning. Download RMC CPD Form here. | 90 hours of Continuous Professional Development (CPD) for the last 3 years comprising of 65 hours of structured learning and 25 hours of unstructured learning. Download RMC CPD Form here. |
| Declaration by Participant | Accept and sign a declaration form prescribed by the Registered Management Consultant Certification Board (RMC-CB). | Accept and sign a declaration form prescribed by the Registered Management Consultant Certification Board (RMC-CB). |
| Interview with RMC-CB | Attend face-to-face interview with RMC Certification Panel. | Attend face-to-face interview with RMC Certification Panel. |
| Recommendations for Certification | Recommended by Certification Panel and endorsed by the Registered Management Consultant Certification Board (RMC-CB). | Recommended by Certification Panel and endorsed by the Registered Management Consultant Certification Board (RMC-CB). |
Renewal of Certification
CLIENT TESTIMONIALS
At least 3 positive written client testimonials from projects in the last 3 years.
CONTINUOUS PROFESSIONAL DEVELOPMENT
90 hours of Continuous Professional Development (CPD) for the last 3 years, of which at least 65 hours should be from structured learning. Download RMC CPD Form here.
DECLARATION BY PARTICIPANT
Accept and sign a declaration form.
RECOMMENDATIONS FOR CERTIFICATION
Recommended by Certification Panel and endorsed by the Registered Management Consultant Certification Board (RMC-CB).
| Type | Requirements |
|---|---|
| Academic Qualification | <Diploma or above; OR Relevant professional certification; OR Relevant management consultant certification. |
| Domain Expertise and Experience | Broad industry knowledge and experience; and Deep knowledge and experience in at least 1 business function or specialisation; and 3 to 8 years’ or experience in the management consulting industry. |
| Consulting Hours | Accumulated a minimum of 1,000 management consulting hours in the immediate last 3 years comprising advisory work and activities such as data gathering, analysis and report writing that are part of the consulting process. |
| Domain Expertise Requirements | Possess knowledge and experience
|
| RMC Application Form | Submit completed RMC application form. |
| Consulting Projects Undertaken | Submit written summaries of 3 or more recent consulting projects. |
| Client Testimonials | At least 3 positive written client testimonials from projects that preferably have covered a minimum of 1,000 hours of management consulting in the last 3 years. |
| Declaration by Participant | Accept and sign a declaration form. |
| Management Consulting Competency | Attend the 1-day RMC Management Consulting Fast-Track Course OR 2-day RMC Management Course; and sit and pass the RMC Written Exam within 6 months from date of completion, OR Attend an equivalent examinable course, subject to approval of the RMC-CB. |
| Recommendations for Certification | Recommended by the RMC Certification Panel and endorsed by the Registered Management Consultant Certification Board (RMC-CB). |
Applicants with 8 years or more Consulting Experience
| Type | Requirements |
|---|---|
| Academic Qualification | <Diploma or above; OR Relevant professional certification; OR Relevant management consultant certification. |
| Domain Expertise and Experience | Broad industry knowledge and experience; and Deep knowledge and experience in at least 1 business function or specialisation; and 8 years’ or above experience in the management consulting industry. |
| Consulting Hours | Accumulated a minimum of 1,000 management consulting hours in the immediate last 3 years comprising advisory work and activities such as data gathering, analysis and report writing that are part of the consulting process. |
| Domain Expertise Requirements | Possess knowledge and experience
|
| RMC Application Form | Submit completed RMC application form. |
| Consulting Projects Undertaken | Submit written summaries of 3 or more recent consulting projects. |
| Client Testimonials | At least 3 positive written client testimonials from projects that preferably have covered a minimum of 1,000 hours of management consulting in the last 3 years. |
| Declaration by Participant | Accept and sign a declaration form. |
| Management Consulting Competency | Attend the 1-day RMC Management Consulting Fast-Track Course, and site and pass the RMC Written Exam within 6 months from date of course completion, OR do a self study and sit and pass the RMC Written Exam, OR Attend an equivalent examinable course, subject to approval of the RMC-CB |
| Recommendations for Certification | Recommended by the RMC Certification Panel and endorsed by the Registered Management Consultant Certification Board (RMC-CB). |
For Management Consultants with Equivalent Certification
| Type | Active or those with certification lapsed of 1 year or less | Those with certification lapsed of more than 1 year and less than 3 years |
|---|---|---|
| RMC Application Form | Submit completed RMC application form. | Submit completed RMC application form with details of 3 recent consulting projects undertaken. |
| Client Testimonials | At least 3 positive written client testimonials from projects in the last 3 years. | At least 3 positive written client testimonials from projects in the last 3 years. |
| Continuous Professional Development | 90 hours of Continuous Professional Development (CPD) for the last 3 years of which at least 65 hours should be from structured learning. Download RMC CPD Form here. | 90 hours of Continuous Professional Development (CPD) for the last 3 years of which at least 65 hours should be from structured learning. Download RMC CPD Form here. |
| Declaration by Participant | Accept and sign a declaration form prescribed by the Registered Management Consultant Certification Board (RMC-CB). | Accept and sign a declaration form prescribed by the Registered Management Consultant Certification Board (RMC-CB). |
| Interview with RMC-CB | Attend an interview with RMC Certification Panel. | Attend an interview with RMC Certification Panel. |
| Recommendations for Certification | Recommended by Certification Panel and endorsed by the Registered Management Consultant Certification Board (RMC-CB). | Recommended by Certification Panel and endorsed by the Registered Management Consultant Certification Board (RMC-CB). |
Renewal of Certification
| Type | Requirements |
|---|---|
| RMC Renewal Form | Submit completed RMC Renewal Form. Download RMC Renewal Form here |
| Client Testimonials | At least 3 positive written client testimonials from projects in the last 3 years. |
| Continuous Professional Development | 90 hours of Continuous Professional Development (CPD) for the last 3 years of which at least 65 hours should be from structured learning. Download RMC CPD Form here. |
| Declaration by Participant | Accept and sign a declaration form |
| Recommendations for Certification | Recommended by the RMC Certification Panel and endorsed by the Registered Management Consultant Certification Board (RMC-CB). |
All Registered Management Consultants are required to abide by the RMC Code of Professional Conduct to ensure integrity, quality and efficiency offered to the Client.
All Registered Management Consultants are required to abide by the RMC Code of Professional Conduct to ensure the following qualities are offered to the client :
Integrity
Quality
Efficiency
(1-day Classroom Training and Self-Study)
- Meet the needs of busy professionals who wants flexibility in learning by spending shorter class room hours to get professional guidance from professional facilitators and at the same time willing to perform their own self-study to further enhance their knowledge immediately after the course, before sitting for the RMC exam.
- Meet the needs of candidates intending to understand the knowledge and skills requirements for achieving the Registered Management Consultant (RMC) certification.
- Understand the standards of competence in areas that confers upon the participant an accredited status of having achieved the requisite quality of knowledge and skills relating to professional management consulting.
- Business of Management Consulting
- Ethics and Code of Professional Conduct
- Management Consulting Process
- Closure and Managing Client-Consultant Relationships
- The Practice of Management Consulting
- RMC Code of Professional Conduct
- The Consulting Process
- Ongoing Consulting Activities
- Consulting Tools and Techniques
- Meet the needs of busy professionals who wants flexibility in learning by spending shorter class room hours to get professional guidance from professional facilitators and at the same time willing to perform their own self-study to further enhance their knowledge immediately after the course, before sitting for the RMC exam.
- Meet the needs of candidates intending to understand the knowledge and skills requirements for achieving the Registered Management Consultant (RMC) certification.
- Understand the standards of competence in areas that confers upon the participant an accredited status of having achieved the requisite quality of knowledge and skills relating to professional management consulting.
- Business of Management Consulting
- Ethics and Code of Professional Conduct
- Management Consulting Process
- Closure and Managing Client-Consultant Relationships
- The Practice of Management Consulting
- RMC Code of Professional Conduct
- The Consulting Process
- Ongoing Consulting Activities
- Consulting Tools and Techniques
(2-day Classroom Training)
- Meet the needs of candidates intending to acquire the knowledge and skills relevant to achieving the Registered Management Consultant (RMC) certification.
- Achieve high standards of competence in areas that confers upon the participant an accredited status of having achieved the requisite quality of knowledge and skills relating to professional management consulting.
- Business of Management Consulting
- Consulting Standards and Process
- RMC Code of Professional Conduct
- Government Assistance Schemes
- Offering – Scope, Propose and Contract
- Execution – Diagnose, Recommend and Acceptance
- Execution – Implementation
- Closure – Review, Conclude, Report Writing
- Consultancy Tools and Techniques
- Ongoing Consulting Activities
- Managing Client-Consultant Relationships
The course is specially designed to:
- Meet the needs of candidates intending to acquire the knowledge and skills relevant to achieving the Registered Management Consultant (RMC) certification.
- Achieve high standards of competence in areas that confers upon the participant an accredited status of having achieved the requisite quality of knowledge and skills relating to professional management consulting.
- Business of Management Consulting
- Consulting Standards and Process
- RMC Code of Professional Conduct
- Government Assistance Schemes
- Offering – Scope, Propose and Contract
- Execution – Diagnose, Recommend and Acceptance
- Execution – Implementation
- Closure – Review, Conclude, Report Writing
- Consultancy Tools and Techniques
- Ongoing Consulting Activities
- Managing Client-Consultant Relationships
To qualify for the award of the RMC Management Consulting Course Certificate of Attendance, the candidate must achieve at least 75% attendance. Equivalent courses complying with SS 680:2021 are recognised subject to approval of the RMC Certification Board.
| stage | Item | Price |
|---|---|---|
| PRE-QUALIFICATION (Option 1) | RMC Management Consulting Fast-Track Course (1–day Course) | $700 |
| RMC Written Examination | $250 | |
| Total Fee: | $950 | |
| PRE-QUALIFICATION (Option 2) | RMC Management Consulting Course (3-day Course) | $2,000 |
| RMC Written Examination | $250 | |
| Total Fee: | $2,250 | |
| PRE-QUALIFICATION (FOR APPLICANTS WITH 8 YEARS OR MORE IN CONSULTING EXPERIENCE) |
RMC Management Consulting Fast-Track Course (1–day Course) (OPTIONAL) |
$700 |
| RMC Written Examination | $250 | |
| Certification (3 Years) | Application fee | $300 |
| Assessment fee | $300 | |
| Certification fee | $1,200 | |
| Total Fee: | $1,800 | |
| Re-Certification (3 Years) | Administrative and assessment fee | $300 |
| Certification fee | $1,200 | |
| Total Fee: | $1,500 | |
| Re-Qualifying TR 43 Consultants (3 Years) | Application fee | Waived |
| Assessment fee | $300 | |
| Certification fee | $1,200 | |
| Total Fee: | $1,500 | |
| Appeal / Reinstatement | Appeal fee | $300 |
| Reinstatement fee | $300 |
Pre-Qualification
(Option 1)
$
850
Total Fee
- RMC 1-day Course – $700
- RMC Written Examination – $150
Pre-Qualification
(Option 2)
$
1550
Total Fee
- RMC Managing Consulting Course
(2-day Course) – $1400 - RMC Written Examination – $150
Pre-Qualification
(For Applicants with 8 years or more in Consulting Experience)
$
850 *
Total Fee
- RMC Management Consulting Fast-Track Course (1–day Course) (OPTIONAL) – $700
- RMC Written Examination – $150
Certification
(3 Years)
$
1400
Total Fee
- Application Fee – $100
- Assessment Fee – $300
- Certification Fee – $1000
Re-Certification
(3 Years)
$
1200
Total Fee
- Administrative and Assessment Fee – $200
- Certification Fee – $1000
Re-Qualifying TR43/SS680 Consultants
(3 Years)
$
1200
Total Fee
- Application Fee – Waived
- Assessment Fee – $200
- Certification Fee – $1000
Appeal /
Reinstatement
$
–
Fee
- Appeal Fee – $300
- Reinstatement Fee – $300
- Download and complete the relevant form.
- Prepare the necessary supporting documents.
NEW RMC APPLICATION
- Completed and signed application form.
- Cheque of $600 for application, assessment fees.
- Certificate of Attendance of RMC Management Consulting Course or RMC Management Consulting Fast-Track Course or equivalent.
- Results slips of RMC Exam or equivalent.
- Copy of Curriculum Vitae.
- Copies of education or academic certificates.
- Copies of professional certifications.
- 3 originals of written positive client testimonials.
RE-QUALIFICATION FOR ACTIVE OR LAPSE OF LESS THAN 1 YEAR TR-43 CERTIFIED CONSULTANTS- Completed and signed application form.
- Cheque of $300 for assessment fees (Application fee waived for limited period).
- Copy of your Curriculum Vitae.
- Copies of education or academic certificates.
- Copies of professional certifications including current or lapsed TR 43 Management Consultants certificates.
- Completed and signed RMC Continuous Professional Development Form.
RE-QUALIFICATION FOR LAPSE OF MORE THAN 1 YEAR BUT LESS THAN 3 YEARS TR-43 CERTIFIED CONSULTANTS- Completed and signed application form.
- Cheque of $300 for assessment fees (Application fee waived for limited period).
- Copy of your Curriculum Vitae.
- Copies of education or academic certificates.
- Copies of professional certifications including current or lapsed TR 43 Management Consultants certificates.
- 3 originals of written positive client testimonials.
- Completed and signed RMC Continuous Professional Development Form.
- Email the above documentations to secretariat@imcsingapore.com and mail the signed copy of the application form together with the cheque payment to Institute of Management Consultants (Singapore) and mail to the below address. Alternative, you may choose to submit all application documents in hard copies to the RMC Secretariat.
RMC SecretariatInstitute of Management Consultants (Singapore)60 Paya Lebar Road
#07-15 Paya Lebar Square,
Singapore 409051
Tel: 6372 1728 - Attend interview with RMC Certification Panel.
- RMC will contact you of outcome and advisory for payment of certification fees.
- Collection of RMC Certificate and RMC to sign undertaking on conditions of certification.
- RMC name and details will be listed on the Register of RMC webpage.
- Download and complete RMC Application Form.
- Prepare the necessary supporting documents.
- Completed and signed application form.
- Cheque of $600 for application, assessment fees.
- Copy of Curriculum Vitae.
- Copies of education or academic certificates.
- Copies of professional certifications.
- 3 originals of written positive client testimonials.
- Email the above documentations to secretariat@imcsingapore.com and mail the signed copy of the application form together with the cheque payment to Institute of Management Consultants (Singapore) and mail to the below address. Alternative, you may choose to submit all application documents in hard copies to the RMC Secretariat.
RMC SecretariatInstitute of Management Consultants (Singapore)60 Paya Lebar Road,
#07-15 Paya Lebar Square,
Singapore 409051
Tel: 6372 1728 - Attend interview with RMC Certification Panel.
- RMC Secretariat will contact you of outcome and provide follow-up instructions.
- Applicant shall sit for the RMC Exam.
- Upon passing of the RMC Exam, results slips will be issued and RMC Secretariat will advise Applicant on payment of certification fees.
- Collection of RMC Certificate and RMC to sign undertaking on conditions of certification.
- RMC name and details will be listed on the Register of RMC webpage.
- Secretariat will contact RMC 2 to 3 months before expiry of certification.
- RMC shall prepare and submit the following documentation:
- 3 originals of written positive client testimonials.
- Completed and signed RMC Continuous Professional Development Form and RMC Renewal Application Form.
- Cheque of $1,500 for application, assessment and certification fees.
- Email the above documentations to secretariat@imcsingapore.com and mail the cheque payment to Institute of Management Consultants (Singapore) and mail to the below address. Alternative, you may choose to submit all application documents in hard copies to the RMC Secretariat.
RMC SecretariatInstitute of Management Consultants (Singapore)60 Paya Lebar Road,
#07-15 Paya Lebar Square,
Singapore 409051
Tel: 6372 1728 - Upon endorsement by RMC-CB, the RMC Secretariat will inform you on the collection of RMC Certificate and RMC to sign undertaking on conditions of re-certification.
- RMC name and details will be updated on the Register of RMC webpage.
With increasing public expectations and demands on the profession, CPD is now regarded as a vital necessity. The ability to remain viable and competent is vital for the profession. The rapidly changing and increasingly competitive business environment hinges ultimately on members’ commitment to continually upgrade their professional knowledge and skills.
Under the scheme of the CPD programme, RMCs are required to maintain at least 90 CPD hours per triennium, of which at least 65 hours must be structured learning, with a minimum of 14 structured learning hours annually; and 25 hours of unstructured learning. In view of ‘TR 43 Management Consultants’ guidelines, RMCs are required to fulfill their CPD hours in order to retain their RMC Certification.
CPD should contribute to the professional competence of the individual RMC and therefore, as a general rule, acceptable CPD courses or activities should be relevant to the work of the RMC concerned. RMCs are required to maintain their own CPD records in similar format set out in the RMC-CB web portal and a sample format is attached. Download RMC CPD Form here.
With increasing public expectations and demands on the profession, CPD is now regarded as a vital necessity. The ability to remain viable and competent is vital for the profession. The rapidly changing and increasingly competitive business environment hinges ultimately on management consultants’ commitment to continually upgrade their professional knowledge and skills.
Under the scheme of the CPD programme, RMCs are required to maintain at least 90 CPD hours per triennium, of which at least 65 hours must be structured learning. In accordance with SS 680:2021, RMCs are required to fulfill their CPD hours in order to retain their RMC Certification.
CPD should contribute to the professional competence of the individual RMC and therefore, as a general rule, acceptable CPD courses or activities should be relevant to the work of the RMC concerned. RMCs should maintain their own CPD records in a stipulated format. Download RMC CPD Form here.
- Has been convicted of a criminal offence, implying a defect of character which makes him/her unfit for his/her profession of management consultancy;
- Has been guilty of fraudulent or grossly improper conduct in the discharge of his/her professional duty;
- Has breached the RMC Code of Professional Conduct as adopted by the RMC-CB and Institute of Management Consultants Singapore (IMCS);
- Has contravened or failed to comply with any of the provisions of the RMC Certification Programme, including the misuse of the RMC certification logo and certificate;
- Carries on by himself/herself or any person in his/her employment in any trade, business or calling that detracts from the profession of Management Consultancy or is in any way incompatible with it;
- Has been barred, struck off, suspended or censured after due process by the professional institution that he/she belongs to (in Singapore or other countries); and
- Makes a false or misleading declaration in connection with his/her application for certification or re-certification by RMC-CB or otherwise howsoever.
Any complaint concerning a RMC shall be made in writing specifying the actions or activities that led to the alleged violations listed above, followed by the date of the violation and how it was violated, signed by the complainant (with name as in NRIC and NRIC number), and sent to the office of the Secretariat. The Complainant is required to submit any documents such as statutory declaration, evidence, etc. which support his/her complaint.
The Complainant is required to submit any documents such as statutory declaration, evidence, etc. which support his/her complaint.
Upon receiving the written complaint, the Secretariat shall acknowledge receipt of the complaint within 7 days and inform the Complainant that an official respond will be send to them within 60 days from the date of receipt of the complaint. In event that more time is needed for the processing of the complaint, the Secretariat shall write to inform the Complainant for an extension of another 30 days for processing. All feedback/ complaints shall be closed within a maximum of 90 days.
- Dismiss the complaint; or
- Suspension of the RMC certification status, in which event the RMC shall be entitled to appeal to the RMC-CB within thirty (30) days of notification of the conclusion; or
- Recommend to the RMC-CB that a termination of registration of the RMC, in which event the member shall be entitled to appeal to the RMC-CB within thirty (30) days of notification of the conclusion.
Any Applicant can feedback/complaint to the RMC-CB regarding the certification or related processes at any time in writing. The complainant shall submit a formal complaint or feedback and state clearly the incidence or problem encountered.
The letter must set forth the grounds for the feedback / complaint, reasons and/or suggestions for improvement (if applicable) of the certification processes. Upon receipt of the feedback/complaint, a formal communication will be written to the Applicant by the RMC Secretariat within 7 days. The Chair of RMC-CB will review the feedback/complaint and may initiate the formation of an independent Inquiry Committee to address the feedback/complaint and establish a resolution. The RMC Secretariat shall implement the resolutions accordingly. For those complaints that requires an official respond on the resolution, the complainant will be informed within 60 days from the date of receipt of the complaint.
Any Applicant can exercise their rights to appeal against the RMC-CB’s decision by submitting a formal letter of appeal within 30 days from date of notification of conclusion, addressed to the Chair of RMC-CB and pay an administrative fee set by the RMC-CB for the processing of appeal. The letter must set forth the grounds for appeal and state the reasons that the Applicant believes that the adverse decision should be reviewed.
Upon receipt of the appeal, an independent Appeal Committee will be form to investigate on the nature of the appeal. Based on the recommendations of the Appeal Committee, a decision shall be made by the RMC-CB. The decision of the RMC-CB will be final and no further appeals for the same case shall be entertained.